We have created a list of frequently asked questions which should answer all your queries about booking Airport Parking, Fast-track Security and the Amelia Earhart Lounge at City of Derry Airport. If you cannot find an answer to your query, please contact our Airport Customer Services team on +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
The car park will be locked and secured during periods when the airport is closed.
Airport opening times (please note, these times are subject to change):
Monday – Friday
04:30 – 21:45
Saturday
06:30 – 14:30
Sunday
08:00 – 21:45
If you require out of hours access to retrieve your vehicle (see airport opening times), please contact the Airport Customer Services on: 028 7181 3302 during normal operating hours, in advance where possible, and we will plan to accommodate your request.
How do I make a booking?
To make your booking visit prebook.cityofderryairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you.
When is the earliest I can make a booking?
You can pre-book parking 12 months before you expect to enter the car park. Booking this early will enable you to get the best prices, but book a flexible tariff if your plans might change – some tariffs cannot be cancelled for a refund.
When is the latest I can make a booking?
You can book parking up to 4 hours before you expect to enter the car park.
Does booking guarantee me a space?
Yes by booking in advance you are guaranteed a space in your chosen car park although you will not be able to choose the exact space in advance.
Can I book a disabled space?
City of Derry Airport do not differentiate the pre-booking of our car parking product for disabled parking spaces. If you require help or assistance by airport staff, please contact the Airport Customer Service Desk on +44 (0) 28 7181 0784 or email parking@cityofderryairport.com.
Why can’t I get a quote for the dates I’m looking for?
There may not be any pre-bookable spaces left, or your stay duration is outside of the minimum and maximum periods, or one of your entry / exit times is outside of the times of operation of our car park. Please email the City of Derry Airport Customer Services team who will be happy to assist you: parking@cityofderryairport.com.
How are your prices calculated?
Our prices are based on a rate for every 24 hour period your car is in the car park, or part thereof.
When / how often do car parking prices change?
We always monitor our car parking prices and although they are scheduled for update on an annual basis, they can be changed at any time. Prices quoted are valid at the time of booking only.
What other fees am I likely to incur by making a booking?
No additional fees will be incurred at the time of booking. We do not charge any debit or credit card fees, nor booking fees. However, a £2.00 fee will apply to all cancellations / amendments.
There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.
Is my payment secure?
Our website uses gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies. This is the highest level of SSL security available.
How do I know if my booking has worked?
You will receive a confirmation email from us with a booking reference / ticket for your booking, which you should print out and bring to the airport when you park your car. If you do not receive the email, please log onto the system using your email address and password: prebook.cityofderryairport.com
If your parking booking shows as PREAUTH, please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. Please do not make another booking or your booking could be duplicated. If you do not receive your booking confirmation within 1 hour after booking, please email parking@cityofderryairport.com.
My booking is showing a pending status?
If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please do not make another booking or your booking could be duplicated.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation email within 1 hour after booking, please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on +44 (0) 28 7181 0784 or email parking@cityofderryairport.com.
Can I amend / cancel my booking if my plans change?
Some tariffs cannot be cancelled for a refund. If you have booked a flexible product you can amend or cancel this up to 24 hours before your previously expected arrival at the car park. A £2.00 fee will apply to all cancellations / amendments.
Can I bring a different car to the one I originally booked?
There are no height restrictions at the City of Derry Airport car park, but the length and width of your vehicle must not exceed the size of one standard parking space. If your vehicle does exceed a standard size vehicle then please contact the airport in advance of making your booking so we can ensure we have a space available for you. Please email parking@cityofderryairport.com.
Do I need to hand my keys in?
All our car parks are self-parking facilities meaning there is no requirement for you to hand over your keys.
Is there a bus service between the terminal and the car park?
No, our car park is conveniently located directly outside the terminal entrance and exit. Due to the very close proximity of the car park there is no requirement for a bus.
What do I do when I get to the car park?
When pre-booked passengers arrive at the car park entry barrier, they must press the button on the ticket stand to receive a ticket. Then bring the ticket to the Customer Services desk inside the Terminal Building, and provide their booking names, booking reference and passport or drivers licence as proof of identity, and the team will validate the ticket. You must hold on to the ticket for your return as this ticket must be inserted at the exit barriers to permit exit when you are leaving.
If for any reason a ticket is not issued on entry, which is very unlikely, please press the intercom and speak to a member of our team who will be happy to help.
What happens when I return from my trip?
Once you return from your trip you must enter the tickets you received on entering the car park into the exit barrier to exit. This does not work with vehicle recognition. If there are any problems, please press the help button and a member of the Customer Service team will help you.
What happens if there is a problem with my car while it is in the car park and I cannot drive it out?
You should immediately arrange for a recovery / roadside repair, and contact a member of our customer service team at the Airport Customer Service Desk. A recovery vehicle will be permitted into the car park to service your vehicle. Please note, for vehicle recovery City of Derry Airport needs to be advised by email, if possible, that the car is being removed from the car park by a recovery vehicle and that all parking fees have been paid.
What if my car gets damaged in the car park?
This is highly unlikely, however, if it does happen then you must immediately report this to the Terminal Service & Security Manager or a member of staff at the Airport Customer Service Desk. Please note our terms and conditions regarding damage to vehicles parked in the airport car park. You must not leave the car park without reporting the incident – failure to do so will result in any claims being invalidated.
What if my return flight is late?
Our car parking prices are structured on a daily basis so if you return later than expected, but within the same day, then you may leave the car park with the same car parking ticket. If for any reason you are later than expected, and the time period is longer than 24hrs then please speak to a member of staff at the Airport Customer Service Desk who will charge you for the additional time.
How do I register a complaint or comment?
If you would like to register a complaint or feedback on your parking experience at City of Derry Airport, please email parking@cityofderryairport.com.
Fast-track Security
How do I make a booking?
To make your booking visit prebook.cityofderryairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you or have readily available on a phone / device while traveling through the airport.
When is the earliest I can make a booking?
You can pre-book fast-track security 12 months before you expect to travel.
When is the latest I can make a booking?
You can pre-book fast-track security up to 2 hours before you expect to arrive at the airport.
What payment methods are accepted?
There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.
Is my payment secure?
Our website uses gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies. This is the highest level of SSL security available.
How do I know if my booking has worked?
You will receive a confirmation email from us with a booking reference / ticket which you should print and bring with you to the airport or have this readily available on a phone / device throughout your airport journey. If you do not receive the email, please log onto the system using your email address and password: prebook.cityofderryairport.com
If your parking booking shows as PREAUTH, please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. Please do not make another booking or your booking could be duplicated. If you do not receive your booking confirmation within 1 hour after booking, please email info@cityofderryairport.com.
My booking is showing a pending status?
If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please do not make another booking or your booking could be duplicated.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation email within 1 hour after booking, please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact us on +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
Can I amend / cancel my booking if my plans change?
Yes you can amend or cancel up to 24 hours before your flight departure via the Manage my Booking facility or by contacting the Airport Customer Service team via +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
What do I do with my Fast-track booking at the airport?
When you proceed to Security, please have a copy of your Fast-track booking confirmation printed or readily available on a phone / device to present to the airport staff at the entrance to Security, along with your boarding pass and passport / driving licence. The staff will check the booking is valid in accordance with the time / date listed and direct you through to the Fast-track queue from there.
What’s the earliest I can proceed through Fast-track Security?
The earliest is according to your airline’s check-in opening times. With Ryanair, this is 2 hrs in advance of the flight departure time. With Loganair, this is 1 hr 30 mins in advance of the flight departure time.
However, as general passenger guidance, City of Derry Airport recommends that passengers arrive at the airport no later than 2 hours prior to departure.
What’s the latest I can proceed through Fast-track Security in advance of my flight?
The latest is according to your airline’s gate closure times at City of Derry Airport. With Ryanair, this is 15 mins in advance of the flight departure time. With Loganair, this is 20 mins in advance of the flight departure time.
However, as general passenger guidance, City of Derry Airport recommends that passengers arrive at the airport no later than 2 hours prior to departure.
Amelia Earhart Lounge
What does the Amelia Earhart Lounge have to offer?
The Amelia Earhart Lounge is the most well priced UK airport lounge experience at just 12.50pp. The lounge is open to all passengers making it the perfect start to your journey whether you are travelling for business or leisure, and offers a refined atmosphere which captures the beauty of the surrounding countryside. It also welcomes Priority Pass and Dragonpass holders.
The lounge is available during normal airport operational hours Mon – Sun. The facilities include complimentary alcoholic drinks (2 per person), tea and coffee, soft drinks, snacks, free internet access and Freeview TV.
How do I make a booking?
To make your booking visit prebook.cityofderryairport.com and simply select your dates and times for arrival and departure. You will then be prompted to complete your passenger and payment details. You will be sent an email confirmation and tickets which you will need to print out and bring with you or have readily available on a phone / device while traveling through the airport.
When is the earliest I can make a booking?
You can pre-book the lounge 12 months before you expect to travel.
When is the latest I can make a booking?
You can pre-book the lounge up to 2 hours before you expect to arrive at the airport.
What payment methods are accepted?
There are a number of payment methods accepted including Visa Debit, Visa Credit, MasterCard Debit, MasterCard Credit, and American Express.
Is my payment secure?
Our website uses gold-standard Enhanced Validation (EV) SSL certificates issued by the internet security company Starfield Technologies. This is the highest level of SSL security available.
How do I know if my booking has worked?
You will receive a confirmation email from us with a booking reference / ticket which you should print and bring with you to the airport or have this readily available on a phone / device throughout your airport journey. If you do not receive the email, please log onto the system using your email address and password: prebook.cityofderryairport.com
If your parking booking shows as PREAUTH, please wait 5 to 10 minutes for the payment to be processed and the booking confirmation to be emailed to you. Please do not make another booking or your booking could be duplicated. If you do not receive your booking confirmation within 1 hour after booking, please email airport.shop@cityofderryairport.com.
My booking is showing a pending status?
If your parking booking shows as pending this means that your payment has not yet been taken. If this occurs, please check with your bank. Please do not make another booking or your booking could be duplicated.
What do I do if I have not received my booking confirmation?
If you have not received your booking confirmation email within 1 hour after booking, please first check your email spam folder. If it is not in there then please go to the Manage My Booking facility and select the option to re-print email. If you are still experiencing issues then please contact the Airport Shop / Lounge team on +44 (0) 28 7181 3307 or email airport.shop@cityofderryairport.com.
Can I amend / cancel my booking if my plans change?
Yes you can amend or cancel up to 24 hours before your flight departure via the Manage my Booking facility or by contacting the Airport Shop / Lounge team via +44 (0) 28 7181 3307 or by emailing airport.shop@cityofderryairport.com.
Where is the Amelia Earhart Lounge located?
The lounge is located within the Airport Shop unit in Airport Departures. If you have pre-booked, please come to the Airport Shop and present your booking confirmation, either printed or on a phone / device, to the Airport Shop / Lounge staff who will be very happy to assist you through to the private lounge space. The team are readily available to look after your needs and any queries you may have throughout your lounge visit.
