Frequently Asked Questions
We have created a list of frequently asked questions which should answer all your queries about booking Airport Parking, Fast-track Security and the Amelia Earhart Lounge at City of Derry Airport. If you cannot find an answer to your query, please contact our Airport Customer Services team on +44 (0) 28 7181 0784 or email info@cityofderryairport.com.
- Does the airport car park close?
- How do I make a booking?
- What payment methods are accepted?
- Can I book a disabled space?
- Can I book at short notice?
- How far ahead can I book?
- Why is there no availability for the dates I am trying to book?
- Why do you need to know my car registration number?
- Do I need to hand my keys in?
- Does booking guarantee me a space?
- Are there any height restrictions in place?
- What do I do if I have not received my booking confirmation?
- Do I have to tell you if I am coming in a different car than I said when I booked?
- Can I change or cancel my booking?
- How do I "manage my booking"?
- What do I do when I get to the car park?
- How do I use my car parking reservation?
- Do I have to put my credit/debit card details into the machines at entry or exit to the car park?
- What if my return flight is delayed and I go over my pre-paid parking period?
- What if I arrive early before my pre-paid parking period?
- What happens if my vehicle breaks down in the car park?
- What happens if I damage another vehicle?
- What happens if my vehicle is damaged in the car park?
- How do I register a complaint or comment?
- My booking is showing a PREAUTH status.
- My booking is showing a pending status.
- I booked my parking with Flybe but haven’t received confirmation